Return Policy
An Important Note
Return policies vary by product and manufacturer. Product-specific return policies are listed on each product detail page. Please review the return policy indicated on the detailed description page of the item you are interested in purchasing before placing your order.
Some items are not able to be returned. These include, but are not limited to: lead markers, lead aprons & collars, lead saddle bag table shields, sterile products, Trulife Gel positioners, anatomical charts, custom table pads, custom imprinted signs, and lead vinyl sheeting. Please review the return policy indicated on the detailed description page of the item you are interested in purchasing before placing your order.
Request a Return Authorization Online
For products whose return policy allows a return, you may request a return authorization online:
Request a Return Authorization Online
Written Return Authorization is Required
In the event that an item must be returned, contact our Customer Service Department at the above link or via email in order to obtain a Return Authorization number. Customer Service will send detailed return authorization instructions, including the address to which the goods should be returned and a valid return authorization number. The returned item must be received postage prepaid, in resalable condition within 14 days of the date the authorization was issued. No returns are accepted after 30 days. Unauthorized returns may be refused and will not be refunded.
Credit for Returns on Account
Upon return of the goods in resalable condition, a merchandise credit will be applied to the account for use toward future orders. Shipping and handling charges will not be reimbursed. Many returns will be subject to restocking fees. The fee amount is based upon the manufacturer's requirements for each product. Whenever possible, these fees are waived for the future purchase of replacement items. Please note that requesting a cash refund of credit memos will result in the deduction of a mandatory restocking fee.
Credit Card Returns
Upon return of the goods in resalable condition, we will apply a credit to the original credit card used to make the purchase. Shipping and handling charges will not be reimbursed. Many returns will be subject to restocking fees. The fee amount is based upon the individual manufacturer's requirements and will be deducted from the credited amount.
Erroneous Shipments
Items shipped in error require a return authorization number. However, restocking fees and shipping charges will not apply. In most instances, a prepaid label or call tag will be issued to return the incorrect item to the shipper's location.
Order Cancellations
Requests for order cancellations must be received in writing. Cancellation requests should be submitted as soon as possible to prevent shipment of the item. If the item has shipped, the order can not be cancelled. Items of a custom nature are not able to be cancelled once production has begun. Order cancellations may result in the assessment of an order cancellation fee. If applicable, this fee will be deducted from the refund at order cancellation.
Questions?
We do everything possible to make returns simple and easy, but due to sterility and the custom nature of many of our products, returns can lead to questions. We're here to help — just get in touch using our contact form.